# How to open a ticket

## CMG Support Tickets

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To open a ticket please join our support Discord&#x20;
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{% hint style="warning" %}
**Please only open a ticket for the following reasons:**

* You have donated Baller or a Custom Gun.
* You have encountered an issue with the store.
* You require support with your forum account.

**If you open a ticket for another reason, your ticket will be closed.**
{% endhint %}

1. Once you have joined the discord server click on **#open-a-ticket** channel

<div align="left"><figure><img src="/files/FJtEup03g1bOOitUPXtp" alt=""><figcaption></figcaption></figure></div>

2. When opening a ticket please choose from an option below.

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<div align="left" data-full-width="false"><figure><img src="/files/bmNWEITAVV53tCjudueU" alt=""><figcaption></figcaption></figure></div>

3. Your ticket will be created.

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<div align="left"><figure><img src="/files/FwHQcabIloFVDZlXOudO" alt=""><figcaption></figcaption></figure></div>

4. Please fill out the infomation and a member of the donation support team will be with you.

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### Please do not open a ticket for the following reasons:

{% hint style="danger" %}

* You have encountered a rulebreak, please report the player on the forums: <https://cmgstudios.net/forums/index.php?/forms/10-player-report/>
* You have been banned and you want to be unbanned, please appeal your ban on our forums.
* You have found an in-game bug, please report a bug here: <https://github.com/CMGStudios/issue-tracker/issues>
* You cannot connect to the server, please ask in #game-support in the CMG Discord for help.
* Opening multiple tickets for the same issue, this will only slow down the process.
* Opening a ticket about compensation for lost money/items, open a compensation request here: <https://cmgstudios.net/forums/index.php?/forms/2-comp-request/>
* Opening a ticket to claim or get help with the twitter reward, please read <https://docs.cmgstudios.net/link-twitter>.
* Opening a ticket because you would like to report your car. You can open a carreport in our main discord with the !carreport command.
  {% endhint %}


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